This Privacy Policy explains how Smart Property Portal collects, uses, and protects your personal information when you use our platform.

1. Information We Collect

• Account information — name, email address, phone number, and password when you register.
• Property listings — details you provide when you list a property, including images, location, and pricing.
• Usage data — pages viewed, search queries, and property interactions to improve our service.
• Location data — approximate location (city-level) to show relevant local listings, only when you consent.
• Communication data — enquiries, messages, and reviews submitted through the platform.

2. How We Use Your Information

• Provide, operate, and improve the platform and its features.
• Connect buyers, renters, agents, and builders effectively.
• Send transactional emails such as enquiry confirmations and account alerts.
• Display personalised and location-relevant property listings.
• Detect and prevent fraud, spam, or abuse.
• Comply with legal obligations.

3. Sharing of Information

We do not sell your personal data to third parties. We may share information with:

• Agents / Builders — when you submit an enquiry, your contact details are shared with the listing owner.
• Payment processors — for secure subscription and wallet transactions (processed via PCI-compliant gateways).
• Legal authorities — when required by law or to protect against fraud.

4. Data Retention

We retain your account data as long as your account is active. You may request deletion of your data by contacting us. Property listings are removed upon request or after 12 months of inactivity.

5. Cookies

We use session cookies to maintain login state and remember recently viewed properties. We do not use third-party tracking cookies. You can disable cookies in your browser settings; some features may not work correctly without them.

6. Security

We use industry-standard measures including password hashing (bcrypt), CSRF tokens on all forms, and HTTPS to protect your data. No system is 100% secure; please use a strong password and do not share your account credentials.

7. Your Rights

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with your local data protection authority.

8. Contact Us

For any privacy-related queries, write to us at support@smartpropertyportal.in or visit our Contact page.